The agreement between us.

1. Who we are

Yonderay is operated by Md Elias Hassan Naim, a sole trader trading as YonderWork.

In these terms, “we” and “us” means YonderWork. “You” means the organization that has a Yonderay workspace.

2. This is a service for organizations

Yonderay is sold to businesses and other organizations for their own use. It is not a consumer product, and by agreeing to these terms you confirm you are entering into them for the purposes of an organization rather than as a consumer.

3. Agreeing to these terms

Creating a workspace, or using one somebody has invited you into, means you accept these terms. If you are accepting them for an organization, you confirm you are allowed to bind it.

4. What the service is

Yonderay is software for communication inside an organization — direct messages, teams, rooms, an internal board, notes, documents and file sharing — delivered over the web and through our mobile app.

We provide the software and run it for you. What we do not do is promise that it will suit any particular purpose of yours; that is what the free trial is for.

5. Accounts, workspaces and who is in charge

A workspace has an owner, and may have admins. Between them they decide who is a member, who is removed, who is a guest, and what the workspace is used for. We take instructions about a workspace from its owner and admins. If you are a member and want something changed or removed, ask them first.

You are responsible for keeping sign-in credentials safe, and for what is done from your account. Tell us promptly if you think an account has been compromised.

6. Acceptable use

Do not use Yonderay to:

• break the law, or help anybody else break it;
• send malware, phishing, or bulk unsolicited messages;
• store or distribute material that is unlawful to hold;
• infringe somebody else’s copyright, trademark or privacy;
• harass, threaten or abuse anybody;
• attack, probe or overload the service, or try to get at data that is not yours;
• resell the service, or run it on behalf of a third party, unless we have agreed that in writing.

7. Your content

What you put into Yonderay stays yours. We claim no ownership of your messages, files, notes or posts. You give us only the permission we need to run the service for you: to store your content, move it between our systems, back it up, and show it to the people in your workspace you have shared it with.

We do not read your messages. No part of our product is built to let us browse the contents of a workspace, and we do not build one. Content is encrypted at rest, as described in our Privacy Policy. Access by us is limited to what is needed to keep the service running or to meet a legal obligation, and the ordinary case is that nobody looks at anything.

How we handle personal data, and your rights over it, are set out in our Privacy Policy, which forms part of this agreement.

8. Fees, billing and tax

Prices, what counts as a seat, how the trial works, and what happens when your team grows or shrinks are all set out on the pricing page, which forms part of this agreement.

Paddle is our merchant of record. They are the seller on your invoice, they take the payment, and they calculate and remit the tax for your country. Prices are shown excluding tax; tax is added at checkout.

Subscriptions renew automatically until cancelled. We will tell you by email before an annual renewal.

If a payment fails, we will keep the workspace working for a short grace period and try again before anything changes. A card that expired on a Tuesday is not a reason to freeze a team out the same afternoon.

9. Cancellation, lapse and deletion

You can cancel at any time. What happens then — including the read-only period and the deletion of data after 30 days — is set out in full on the cancellation and refunds page, which forms part of this agreement.

10. Suspension and termination by us

We may suspend or close a workspace if it is being used in breach of section 6, if we are required to by law, or if fees go unpaid beyond the grace period. Except where the breach is serious or we have no choice, we will tell you first and give you a chance to put it right.

11. Availability

We do not offer a guaranteed uptime figure. We would rather say that plainly than publish a number we cannot stand behind. We run the service with care, we monitor it, and we fix what breaks as quickly as we can.

The service may be unavailable for maintenance, or because something outside our control has failed. Where maintenance is planned and likely to be disruptive, we will give notice.

12. Support

Write to hello@yonderay.com. You will get a reply from a person within 48 hours, including at weekends. Scale customers are answered first.

A reply within 48 hours is a promise about answering, not about fixing — some things take longer to fix, and we will tell you where we are.

13. Changes

To the service

We improve Yonderay continually, so features change. We will not remove something you depend on without notice where we can avoid it.

To these terms

We may update these terms. If a change materially affects you, we will email you at least 30 days before it takes effect. Carrying on using the service after that means you accept the new terms; if you would rather not, cancel and the change will not reach you.

To prices

A price change applies from your next renewal, never during a period you have already paid for.

14. Our intellectual property

The software, the name, the logo and the design are ours. Using the service does not transfer any of that to you. You may not copy, decompile or resell the software except where the law says you may regardless of what this agreement says.

15. Warranties

We provide Yonderay with reasonable skill and care. Beyond that, and as far as the law allows, the service is provided as it is, without other warranties — including any implied warranty that it is fit for a particular purpose of yours.

16. Liability

Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that:

• Neither of us is liable to the other for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.
• Our total liability to you, for everything arising out of this agreement, is limited to the fees you paid us in the 12 months before the claim arose.

You are responsible for keeping your own copies of anything you could not bear to lose.

17. Transferring this agreement

You may not transfer this agreement without our written consent. We may transfer it to somebody who takes over the business, and will tell you if that happens.

18. Law and jurisdiction

This agreement is governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction over any dispute arising from it.

19. The whole agreement

These terms, together with the pricing page, the cancellation and refunds page and the Privacy Policy, are the whole agreement between us. If any part of it is found unenforceable, the rest continues to apply.

20. Contact

hello@yonderay.com — for anything, including things you think we have got wrong.